Business & Tech
Jewel Repeals Mandatory Cart-to-Car Service
Patch readers had a lot to say last month when asked what they thought of a new store policy in which baggers were obliged to follow customers and their carts out to their vehicles whether they wanted help or not.
If you've avoided shopping at Jewel-Osco for fear of being awkwardly trailed to your car by an employee, you're not alone, but there is good news.
The once mandatory policy created by Jewel's new owners, Cerberus Capital Management LP, has been repealed.
A statement on the store's website says the cart-to-car service will still be offered to customers, but it will no longer be forced upon them.
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Parts of our customer service philosophy are things that every grocery store should do, like ensuring the stores are clean, the shelves are well stocked, and asking if you need help finding an item. Now, we’ve expanded our service to include taking your groceries out to your car.
And, if you don’t want or need help, that’s fine too. Many customers like to check out videos after they shop or find themselves talking to friends in the parking lot. Even if you decide not to use the service, we’re happy to return the cart to the store.
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Related Article: No Means No: Is Jewel-Osco's Mandatory Cart-to-Car Service Too Much?
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